|People in bureaucracies learn ways to avoid responsibility or accountability.|
|Bureaucratic organizations tie up their customers in red tape.|
|The bureaucratic principle of being impersonal creates equal treatment, but does not create satisfaction.|
|In a bureaucratic organization, customer satisfaction is largely lip service; the most important thing to management is profits.|
If you want to see more of Baumgart's cartoons, visit the book "Busting Bureaucracy."